Giant 2017 Defy Advanced 2 Road Bike

Pay over the Phone:

To make an order over the phone, simply call 0800 86 77 33 to speak with one of our friendly customer service team. They will be able to help you with any questions you may have, as well as placing orders over the phone. Phone payments available during business hours, 8am-5pm, Monday-Friday.

Click here to view the rest of our Payment Details

Shipping Policy

At Torpedo7 we aim to get your order to you as fast as possible, at a price that won’t break the bank. For NZ standard delivery orders, we use CourierPost delivery, – excluding rural delivery addresses & bulky products.

Orders received between 3:30pm Thursday and 3:30pm Friday will be dispatched on Friday but you may not see delivery of them until the following week. For orders received after 3pm on Friday and over the weekend your order will be processed for delivery and dispatched on Monday.

For some of our bulkier products we can’t use CourierPost and use a number of different providers depending on the product and your location. Due to the nature of these products please note that delivery can take a little longer and is typically 3-5 days from when we dispatch.

Click & Collect general orders when ordered before 3:30pm Monday-Thursday are generally available for store collection within 1-2 days. We will contact you by text, email or phone call when your order is ready to collect. Click & Collect general orders when ordered after 3:30pm or on weekends will be dispatched the next business day. Click & Collect bulky orders will take 3-5 business days. In all cases you will receive an email notification or call from the local Torpedo7 store once it is ready for collection. Click here to learn more about Click & Collect.

For all orders you will receive a Track & Trace reference via email upon dispatch.

Click here to view the full shipping policy.

 

Dispatch & Shipping Times:

• 1-2 day delivery for general items when ordered before 3pm Monday-Thursday.
• Next business day dispatch for orders placed after 3pm or on weekends. Next business day delivery following dispatch for general items, 3-5 business days for rural delivery and/or bulky.
• 2-3 business days for Click & Collect orders
• 3-5 Business days rural delivery
• 3-5 Business days bulky items

Note: Delivery times will be impacted by statutory holidays as courier companies do not operate on these days. Business days are classed as Monday-Friday and exclude statutory holidays.

Shipping Cost:

Shipping Category	Price	Example Products
Click & Collect	FREE*	Order online, pick up in a Torpedo7 Store or partner location. Excludes XL bulky items (Class 5 - 6) - e.g. Kayaks, canvas tents, XL SUP's.
General Items	$5.99  for Club Members (Free to Join)	Apparel, shoes, small bike parts, goggles - General products that aren’t bulky or heavy
General Items	$7.50 for non-club members	Apparel, shoes, small bike parts, goggles - General products that aren’t bulky or heavy
Class 2	$15	Bike forks, small tents, small fishing rods
Class 3	$25	Skis, Snowboards, wakeboards, wheelsets, bike racks, surfboards under 7ft – large but not heavy
Class 4	North Island $40 South Island $80	Bikes, framesets, large cycle trainers, surfboards 7-8ft
Class 5	North Island $60 South Island $100	SUP’s, longboards over 8ft, canvas tents, large cooler boxes
Class 6	North Island $75 South Island $140	Kayaks, XL Canvas tents, treadmills – oversized items, very heavy.

Shipping costs are calculated based on the volumetric size of the product, and the overall weight of the product. The shipping charge will be calculated when add products to the shopping cart.

Click here to view the full shipping policy.